Unable to Change Date, Time, Sound, or Duration

#1

I’ve tried resetting the device (hold play for 10 seconds), restarting, everything. Device still shows incorrect date and time, and won’t budge off the present 10s and heartbeat sound.

What now?

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#2
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#3
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#4

Moises, are you typing replies? because nothing is showing up, just my original post quoted.

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#5

Hi Melissa,

Sorry for the late reply! For some reason I stopped receiving notifications from the forum.

The Date and Time will set/change after a successful sync, via the App or PC software.

Have you tried that yet?

NOTE: That old recordings (taken on old time will stay on old time), only new recordings will have the correct time.

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#6

How about changing the duration? I am also unable to get that off 10 seconds.

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#7

I have synced several times and the date and time have not corrected. what’s next?

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#8

I’m having the same issue. Date/Time are still incorrect are several successful syncs.

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#9

I have synched several times with my PC as well as my phone and the date doesn’t set. Has anyone had this problem and found a resolution?

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#10

The date on my iphone and the ekg’s were not the same. I downloaded the windows app. Plugged in the USB. Downloaded some files, etc. When I did another ekg, the day and time were correct. Hope that helps.

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