App doesn’t sync

App has stopped syncing with ekgraph. When I attempt a sync, a message displays “turn on Bluetooth on this device”. Bluetooth is on.


Try restart Bluetooth on your phone

Restarted Bluetooth. Didn’t work. Then did a soft reset. No change. Thank you for the suggestion

We working on this problem

Dan, the problem still persists. What should be the next step in resolving?

any update on this issue, my device still doesn’t update?